On a daily basis—in the lunchroom, at the grocery store, in school hallways and even at home—people hear and sometimes use words and phrases that demean, ridicule or demonstrate ignorance about people from different groups and backgrounds. Regardless of whether the comments are deliberately malicious, said because the person lacks knowledge, or thought to be a joke, such words not only impact those on the receiving end but also everyone around who hears the words as well. …